Learning from, and working with, the fellows has brought a dynamic perspective to Victoria Legal Aid, building our capacity to use design thinking, rapid prototyping and co-design. I am looking forward to seeing this prototype develop and also looking forward to see how Victoria Legal Aid can continue to grow and explore in applying user-centred design principles.

We weren’t exactly sure what we were getting into... It’s a rare opportunity to see what different areas, people with different skills do, can help you with. I’ve said a few times, as a department, as a team, we’re looking forward to the fellows showing us what’s possible. Not what someone might be able to do, but what can be achieved in what space of time with a good environment and good people working on it together.

It’s opened up our eyes around better ways of dealing with innovation and technology rather than our old approach, where we’d talk amongst ourselves and have a think about it and then go out to tender. It gets quite weighted and heavy, whereas this process was light

Our Code for Australia Fellow made a significant contribution to digital innovation at the centre. He helped us make abstract ideals real with rapid prototyping, so that we advanced new ideas, captured people’s interest and built momentum more quickly.

They combined their skills with the experience of end-users rather than simply telling us how we should do things. In terms of culture change at Victoria Legal Aid we now have a better appreciation and understanding of design, technology and rapid improvement techniques.