As part of the Victorian Government’s Innovation Month 2015, & Code for Australia are hosting a conference called Disrupt the Public Sector.
We’ve grown accustomed to steadily falling prices and/or a better quality of products in many aspects of our lives. Be it transport (Uber, GoGet), accommodation (Airbnb), telecommunications (smartphones, Skype, call costs), music consumption (Spotify, iTunes), movie and television consumption (Netflix) and air travel (Jetstar) to name just a few examples.
Most other business and consumer goods have followed suit - this comes down to a focus on truly disruptive innovation.
However, in Government, prices have kept increasing and it is debatable as to whether performance has increased with it.
The public sector is not incapable of innovation – it innovates every day. However, most of its innovation tends to be focused on sustaining, incremental innovations, the types of innovation that drives prices upward.
Without embracing truly disruptive innovation, which by its nature is essentially cheaper and better performing over time, the cost of Government’s provision of services is likely to keep rising.
Government can not only engage in disruptive innovation, but it can benefit the broader entrepreneurial and innovation ecosystem by doing so, ultimately benefiting society at large through a cheaper, better and more plentiful provision of services.
- Value innovation: stepping away from value pricing and a resource constraint-based mentality towards doing more with less by leveraging disruptive business models and/or innovations. Disruptive innovations tend to be cheaper than the incremental innovations that Government is well versed in and as such drive costs down, not up, as has been the case in Government contrary to most other industries.
- Catalytic innovation / low end disruption: making services more affordable for the general population by unbundling and offering basic variations of much needed services without the overheads of premium offerings
- Procurement systems which support the engagement of disruptive innovations and emerging companies (ie. current vendor onboarding processes are lengthy offering too many hoops to jump through and resulting in Government dealing with the usual suspects when it comes to the provision of tech or services)
- Effectively leveraging PPPs, particularly with emerging startups, to support disruptive innovation and deliver greater value to the community
We’ll be exploring these topics throughout the day through a number of lenses, as follows:
Identifying the Customer Job To Be Done using Design Thinking
If we start with what is, we come out with ordinary solutions. If we, as hotel operators, tried to redesign accommodation, we would start with buildings, beds, room service etc. But if we identify the job to be done as short term accommodation we come out with Airbnb – an asset free, value innovation accommodation play.
Using human-centred design, you can help to identify the job to be done underlying any investment and unlock opportunities for value innovation.
The Value of Being Agile in Government
We'll be exploring case studies of how a move away from waterfall project management towards agile development methodologies has had a significant impact on the operations of Government agencies and the benefits realised by their investments in technology.
Using Rapid Prototyping to Quickly Test Key Assumptions Underlying Investments using Lean Startup
Most new ventures fail or get a bad rap because people build what nobody wants, this includes Government (myki anyone?). Learn how to use lean startup principles to quickly validate assumptions underlying an investment such as value proposition, customer appetite to buy, marketing messages and desired feature sets amongst a plethora of other things.
Disruptive Value Innovation – What it means for Government
Government has long held a view that bigger is better – the more resources you have, the more you can deliver. But what if we could do more with less? How would this re-shape our investment decisions and our provision of services such as education, healthcare, defence and justice?
Digital Marketing and Social Media in Government
Government, just like any private company, needs to develop and maintain an open dialogue and culture of ongoing engagement with society. Social media provides for an ideal platform for reaching out to Gen X, Y and the emerging Gen Z and helping to host conversations that can facilitate valuable conversations with the community going forward and help to shape policy.
Tiang Cheng - A developer by trade and Agile/Scrum facilitator with experience working for large enterprise like iiNET as well as startups such as RateMyAgent.
Alex Avery - A veteran Inbound Marketer and Web Analyst.
Hamish Curry - Hamish has used design thinking to solve problems for educational institutions, private enterprise and not for profits in Australia, the UK and Japan.
Steve Glaveski - A lean startup practitioner and disruptive innovation thought leader, Steve has spent time in both the corporate space with EY, Macquarie and KPMG as well as building startups, most recently establishing Collective Campus.
Kirsty Elderton - Kirsty is head of FutureGov Australia and will be sharing examples, and the lessons learned on how design thinking and digital technology can really transform services for the people who need them most. One such example - How to get people volunteering to cook for their older neighbours and to shake up the meals and wheels market in the process.
More speakers announced soon!
We will be compiling a panel of thought leaders from across both the public, private enterprise and emerging start-up space to discuss value innovation in Government. Panel participants to be announced soon.
Confirmed panelists (more to be announced soon!)
- Grantly Mailes: The outgoing Deputy Secretary at Department of Business and Innovation, Chief Technology Advocate and Chairman of CenITex. Grantly has over 25 years experience in the ICT innovation space, having consulted for Booz before spending time as a partner in both IBM and EY's IT consulting practices and 3 years as the CIO of Gov SA.
- Paul O'Connor: Paul has over 20 years experience in the public sector, having held leadership roles at the ANAO and VAGO. Paul is considered a thought leader in the space of Public Private Partnerships (PPPs), having developed papers, run workshops and presented on the topic of PPPs for the Commonwealth Secretariat, Melbourne University and RMIT.
- Steve Glaveski: Steve is a co-founder at Collective Campus and has spent time working in Government for VAGO, consulting firms such as EY and KPMG, in financial services with Macquarie Group and for the past three years has lived and breathed disruptive innovation, first with office sharing platform that he founded called Hotdesk, and now as a facilitator and thought leader with Collective Campus. Steve's varied experiences put him in a position to offer unique perspectives.
- Matthew Gordon: Matthew is public-servant-turned-social-entrepreneur, co-founding OurSay in 2010. He currently occupies the role of Chief Operations Officer at OurSay, or “the glue”, ensuring the practice, systems and house are in order. Matt delivers social media engagement training to Victorian Local Government via LGPro. He regularly speaks at industry, media and government events.
Design Thinking & Rapid Prototyping Session
We'll be running a workshop session to demonstrate how design thinking can be applied to prototyping new ideas within the Public Sector. The Session will be co-faciliated with Code for Australia. RSVP above for the session - limited spots!
Networking Drinks (5pm-6:30pm)
Finally, we'll cap the conference off with some drinks, food and good old fashioned networking.
There will also be light snacks and refreshments available throughout the day.
Spots are limited so RSVP now