Our Code for Australia Fellow made a significant contribution to digital innovation at the centre. He helped us make abstract ideals real with rapid prototyping, so that we advanced new ideas, captured people’s interest and built momentum more quickly. Having a fellow as part of our team, cut down the barriers to acting on new ideas, as he understood our organisation, was flexible and we didn’t have to procure external IT services. We continue to work with Code for Australia, after the fellowship, to progress some of the prototypes the fellow developed.

The Code for Australia fellowship introduced Council to a new approach to engagement & collaboration between departments. This approach helped break down cultural barriers and allowed a design thinking approach to IT enabled business projects. We will continue to embrace this new approach and encourage its growth throughout the entire organisation.

Learning from, and working with, the fellows has brought a dynamic perspective to Victoria Legal Aid, building our capacity to use design thinking, rapid prototyping and co-design. I am looking forward to seeing this prototype develop and also looking forward to see how Victoria Legal Aid can continue to grow and explore in applying user-centred design principles.

They combined their skills with the experience of end-users rather than simply telling us how we should do things. In terms of culture change at Victoria Legal Aid we now have a better appreciation and understanding of design, technology and rapid improvement techniques.

Being government organisations we get stuck in the way that we’re doing things and innovation is hard to grasp. This was the perfect opportunity to try something different… It’s opened up our eyes around better ways of dealing with innovation and technology rather than our old approach, where we’d talk amongst ourselves and have a think about it and then go out to tender. It gets quite weighted and heavy, whereas this process was light