The Fellows developed an online prototype of a platform where clients can check their mail, at any time. Clients can also update their contact details themselves, which they found to be an ongoing pain point.
The tool is responsive and accessible – not only in terms of the Department’s accessibility standards for visual design, but also making existing PDF files (which are considered not accessible) to be rendered in HTML so that it can be read by screen readers.
The tool allows for notifications – SMS or email depending on the client’s preference – and because it’s digital, it provides a more timely service to people requiring housing assistance.
Read more of our Case Studies to dig deeper into the work we've done.