We use cookies to help understand our community better.Learn More
Department of Health and Human Services Victoria

Housing Communications

prototype
Social Impact
Fellowship

Partner

Background

As part of Code for Victoria II, this project worked to improve communication channels for clients requiring housing assistance, which were previously restricted to paper based.

Team
Rachelle Salvadora
Developer
Teresa Villanueva
Designer
Tatiana Lenz
Developer
THE ASK

The Fellows developed an online prototype of a platform where clients can check their mail, at any time. Clients can also update their contact details themselves, which they found to be an ongoing pain point.

The tool is responsive and accessible – not only in terms of the Department’s accessibility standards for visual design, but also making existing PDF files (which are considered not accessible) to be rendered in HTML so that it can be read by screen readers.

The tool allows for notifications – SMS or email depending on the client’s preference – and because it’s digital, it provides a more timely service to people requiring housing assistance.

LEARN MORE

Check out the code here to run your own version of their web application, or find out more about the journey on our blog.

Back to Case Studies

Read more of our Case Studies to dig deeper into the work we've done.

Aboriginal FlagTorres Strait Islander FlagLGBT Flag

We're based in Melbourne, on the traditional lands of the Woiwurrung and Boon Wurrung peoples of the Kulin nation. We acknowledge that sovereignty was never ceded and pay our respects to elders past, present and emerging across Australia.

As an organisation we benefit from the rich history of contributions that Aboriginal and/or Torres Strait Islander people have made to the world.

Copyright © 2022 Code for Aus Pty Ltd.