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Incident Management

Customer Service



A web application to connect the general public with the large network of shelters and rescue organisations when people run into wildlife in distress.


The Fellows identified and prioritised 20+ problem statements that could be used by Cenitex to roadmap future digital initiatives and projects. Three prototypes – for incident management comms, an online help desk and an inclusive language tool were developed in response to the highest priority problem statements

The team also identified dozens of blockers that could be used to evaluate organisational culture within Cenitex and enable an environment where innovation can thrive.

The fellowship was then extended to deploy the redesigned Incident Management notifications on their Whispr platform”


Read more from the team on our blog.

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We're based in Melbourne, on the traditional lands of the Woiwurrung and Boon Wurrung peoples of the Kulin nation. We acknowledge that sovereignty was never ceded and pay our respects to elders past, present and emerging across Australia.

As an organisation we benefit from the rich history of contributions that Aboriginal and/or Torres Strait Islander people have made to the world.

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