Australian Digital Health Agency - Lunch & Learns

THE ASK

The Australian Digital Health Agency's mission is to create a collaborative environment to accelerate the adoption and use of innovative digital services and technologies in healthcare. They manage platforms including My Health Record. Under the backdrop of COVID-19, digital health has seen exponential growth in relevance and importance, making it more pertinent than ever for all Australians and healthcare providers. The Agency's divisions include digital strategy, policy, services and engagement and their staff have wide-spanning areas of expertise.

The Agency were looking to build on their core competencies by offering all staff training to deepen their understanding of digital concepts, so we were brought on board to deliver monthly Lunch & Learn sessions throughout 2023. Topics include:

• How to talk about tech

• Human-centred Design

• Accessibility

• Privacy & Security best practices

• Data Literacy, Management and Visualisation

• Analytics for decision making

• Online collaboration and facilitation

• Working well with Delivery Teams

OUR APPROACH

Central to all of our educational offerings is creating a friendly and open environment for folks to learn, ask questions and bring real-world examples along to work through. The sessions create an informal and interactive atmosphere wherein people can ask lots of questions and build-up their knowledge. We start with the basics including asking (and answering) questions like, “what is accessibility?”. We then build upon that knowledge through analogies, case studies, and even live demonstrations.

We invite all participants to add their unknown tech terms to our 'Jargon Wall', and explain these in the most relevant sessions throughout the series. We also shared supplementary resources at the end of each session, which allowed participants to go deeper on specific elements of topics they find most interesting or valuable in their work.

These Lunch & Learn workshops are run online for for 60 minutes per topic with each session offering a comprehensive introduction to a technical concept and content tailored around with the Agency's context.

OUTCOMES